On behalf of NZ Technical – Process I would like to offer our thanks and appreciation to you and your staff for the great work which was done behind the scenes to ensure that our recent NZ Technical – Process Team Conference was the success that it was. Each day you or your staffs was quietly in the background checking that all was going to plan and wondering if there was anything else required. Nikki there has been no negative feedback at all. The lunchtime catering was especially appreciated and enjoyed by all. The whole three days went without a hitch and the extra service given was appreciated.
As this group have not had the opportunity to gather together for three years you can imagine that the conference was valued and an awesome time was had by all.
Please convey our appreciation to your wider group.
Carolyn July 2010
Process Support - NZ Technical Fonterra HautapuKia
Ora Duncan
We are absolutely thrilled with the success of our 2010 Conference and Trade Exhibition. Your staff were a pleasure to deal with, the food was top quality and the venue met our very need. You have a great team at the Distinction Hotel and look forward to coming back in future years. Please pass on our thanks to all your staff.
Kind regards June 2010
Fergus Brown
Chief Executive
Of the 100 Shareholders we had attending our Conference, not a single person had a negative comment about anything to do with the Venue or Conference overall.
In all dealings with Distinction staff, from front desk to housekeeping, our delegates found everyone to be helpful, courteous and prompt in anything asked about or for.
I would thoroughly recommend Distinction Rotorua to anyone looking to hold a conference or event. From my initial dealings with Steven Emery and subsequently with Nikki Ellis, the complete experience was pleasant, helpful, positive and lots of fun. Both Nikki and Steven went out of their way to ensure details were covered prior to the Conference and Nikki was highly visible and available during the conference, checking on details, ensuring we were happy with how everything was going – a reassuring sight! Steven provided a list of contacts outside the hotel to cater for all the possible off-site activities / events we wanted to run in conjunction with our Conference. In dealing with everyone involved, the way they all worked with us and each other, ensured the whole 3 days was a most pleasant, well co-ordinated and fun weekend, enjoyed by all.
Well done to the whole Distinction Rotorua team, your professionalism across the whole business is to be commended and was a huge part of making our Conference such a success. It was a pleasure working with you all. Thank you.
Margaret Simpson June 2010
Company Executive Assistant
I am happy to confirm my experience during the recent few days at your Hotel. I spend a great deal of time in Hotels of all types and of late in a few countries too. I was pleasantly surprised by my initial check in experience with both gentlemen at the front desk willing and keen to ensure that I was familiar with the layout of the hotel for the following conference and to ease my way amongst a check in of a large group. I was particularly struck when the following day not only did I receive a warm welcome in the restaurant for breakfast but also with the lady helping set up the conference area and the willingness of the conference organisers including yourself to ensure that all was in order. The attention of the staff was not a one day wonder or limited to just one or two people- on the following days I was met on many occasions with a cheery “ hello”, “good morning “ or “have a nice day” comments that were genuinely felt – it really is easy to distinguish the genuine from the superficial and all the staff were genuine in their efforts to please. This makes a big difference, so whatever you are doing – please continue – I will be telling my customers , friends and contacts of the good experience and look forward to my next visit.
Carter Holt Harvey Conference May 2010
Nikki was a delight to deal with. She put up with all my last minute changes and was available whenever I needed her, which because of the helpfulness of other staff was not often.
After each conference we ask our delegates to complete feedback forms these cover everything from the conference sessions to the venue, facilities, food etc although the forms are still coming back in all aspects about the hotel and service have rated over 4/5. It’s not easy to please such a diverse range of delegates so this is a credit to you and your staff.
This was one of the most positive conferences that I have organised and attended for OCS and I know that our choice of the Distinction had a lot to do with this. Thank you!!.
On behalf of Life Education Trust (NZ), I want to thank you most sincerely for the excellent work you did in coordinating our Educator Conference, held at the Distinction Hotel on 26-30 January 2009.
Your perceptive listening to our requirements and attention to detail ensured that all aspects of the conference were effectively organised. The way you regularly checked that all was running smoothly was much appreciated.
The conference venue was ideal for the size of our group. The educators commented most favorably on the accommodation and hotel facilities, particularly the outdoor pool. The meals were superb and the service absolutely first rate. Every staff member was polite, cheerful and always willing to help.
We would thoroughly recommend this venue as an excellent place to hold a conference such as ours. My personal thanks to you, Nikki for your professional and efficient service.
Sylvia Hill, Education Manager, Life Education Trust
Thank you so much for all your help in organising our Christmas function 2008. The evening was perfect. Please pass our compliments on to your chefs who did an outstanding job with the food and kept the buffets running like clockwork. The staff at the hotel were all very friendly and helpful and made our people feel really welcome.
We sincerely appreciated all the work that you personally put into our function. The suggestions you made, from the photographer to the florist really added that special something, thank you.
The J. A. Russell Ltd Social Club Committee
Thanks to you and the team for all your hard work at the Holden New Zealand Conferences. You all did so well and I was totally impressed throughout - loved those we were working with on the floor and your team's attitude and commitment helped so much with overall ambience, feel and totally efficient delivery of two successful meetings.
Paula Yeatman, Director, Visibility
I am absolutely exhausted! Saturday night went very very well….the band and Gael were just amazing and everyone there had an absolutely great time. Your staff were great, The Chef was great…So, Vicky thank you so very much….and when we organise our next fundraising event… we will definitely have you at the top of our list.
Annette Comp
Chairperson / Coordinator
Special Olympics Rotorua
